Refund, Return, Cancellation & Shipping Policy

At RAPIDQUIX (OPC) Private Limited, we prioritize customer satisfaction and aim to ensure a smooth shopping experience. This policy outlines our approach to refunds, returns, cancellations, and shipping.

1. Returns & Exchanges

We offer returns or exchanges within 30 days from the date of purchase. To be eligible:

• • Items must be unused, unworn, and in the same condition as received
  • Items must be in original packaging with all tags intact
  • Sale items or items marked as “non-returnable” at the time of purchase are not eligible for return or exchange
  • Exchanges are offered only for items that are defective or damaged upon delivery

Once we receive and inspect your returned item, we will notify you via email. If approved, your exchange will be processed within 14 days of approval. Returned items must reach us within 14 days of return approval.

2. Refunds

Refunds, if applicable, will be processed to your original payment method within 10 working days after approval. The refund amount will be credited to your account within 14 days of processing. Shipping charges (if any) are non-refundable.

Refunds will not be processed in the following cases:

• • If the return request is made after 30 days
  • If the product has been used, damaged by the customer, or returned without original packaging
  • For categories explicitly marked as non-refundable during purchase

3. Cancellations

Orders can be cancelled within 10 days of placement, provided they haven’t been dispatched. Once shipped, cancellations are not possible. If you still wish to cancel, you may refuse the package at the time of delivery.

To request a cancellation, contact our support team with your order ID and reason for cancellation.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item:

• • Notify our customer support within 10 days of delivery
  • Provide photos and order details for verification
  • Once validated, we will initiate a replacement (processed within 14 days), exchange, or refund as applicable

For products with manufacturer warranties, please refer directly to the respective brand.

5. Shipping Policy

• • All orders are shipped via trusted courier partners within 7 working days of order/payment confirmation
  • Standard delivery timelines are 7-14 days from dispatch, depending on location
  • Delivery timelines may vary based on location and courier norms, but will not exceed 14 days in normal circumstances
  • Orders are delivered to the address provided at checkout—please ensure it is accurate
  • Shipping confirmation and tracking details will be sent to your registered email
  • Shipping fees (if charged) are non-refundable

6. Non-Returnable Items

Certain items may be marked as non-returnable due to hygiene, customization, or perishability. These will be clearly mentioned at the time of purchase.

If you have any queries regarding this policy or wish to raise a request, please contact our support team at [email protected] or call +91 8962357060 (Mon–Fri, 9:00 AM – 6:00 PM).

Address: Floor No: KA BLOCK SEC 12, Shop No C2-20, Plot No. KA-323, Sector 12, Ghaziabad, Uttar Pradesh, India, 201009
Website: https://rapidquixopcpvtltd.com